There were over 60 people who needed testing the day we went. Here, they tell everyone to come to the lobby at 3pm. When we were at Atelier in July, you scheduled an appointment time, went for your test and were done very quickly. Also a Con, they don't have a real system for your mandatory Covid test. While the buffets were extensive, food was nothing great. They try, but even our steak and lobster dinner at the privilege lounge was disappointing - steak was tough and lobster was chewy The best thing at the Hibachi grill was the chicken, the rest was so so. So Pros: Number one is great people who really care about helping you out gorgeous landscaping good rooms beautiful pools a link you can use to see everything going on and book reservations lots of activities every day great weather room service was good and very fast plenty of bars and strong drinks. Omar, also in the Privilege Office, helped us out several times. When we asked to move, Crystal and Karen stepped in and made it happen. We were originally put into a handicap room, which did not really have a separate shower. Carlos was our beach butler and waiter at the Privilege lounge and he was top notch and so kind. Julian was our concierge and I cannot even begin to describe how helpful he was! If you get him, you are well cared for. Sergio was very sweet giving us a tour of the property and grabbing us some snacks and drinks, because we had been traveling all day and had no meals. She was so helpful and patient, making all our requested dinner reservations in advance, while checking each night's activities to set the times. At check in, Crystal in the Privilege office was amazing. The Privilege South Beach is nicer than the North Privilege Beach, but we went to North side every day due to construction noise next door on the South side. The resort itself is beautiful, and we loved all the wildlife. We traveled to Ocean Maya for a quick break in March 2022.
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